I recently received two feedback emails — one from a start-up called timeshel, one from the Disneyland Resort.
I subscribe to (and love) timeshel and I had just returned from a family trip to Disneyland (which I also love).
Both requests were sent to me on the same day.
I responded to one and gave up on the other after more than 20 questions.
Great feedback is feedback you actually get back.
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