We run service design workshops.

Pattern is a two-person — Troy and Lesley — service design consultancy. We run workshops that help visionary organizations understand their customers and improve their services.

“…the approach felt so familiar and comfortable.”
— T. Jones, University of Denver

“Exactly what we needed, a clear process and direction.”
— K. Miller, Goleta Chamber of Commerce

“I have never been in a workshop like that.”
— C. King, Theater Works

Clients have used our workshops to:

– build a reporting platform
– design an event ticketing system
– increase customer satisfaction
– reorganize departments
– grow a destination
– create a new customer experience
– increase revenue
– educate a board of directors

We work with organizations who care more about people than profits.

Organizations who like working with us have been nonprofits, startups, retailers, cultural attractions, tourism boards and universities.

Service design workshop clients: Visit California
Service design workshop clients: University of Denver
Service design workshop clients: Warner Bros.

Working with us.

We are easy to work with. Please contact us directly for new projects or questions.